Refund policy
Return window
Eligible items must be returned within 30 days of delivery.
Return shipping and shipping fees
- Customers are responsible for return shipping costs.
- Outbound/delivery shipping fees are non-refundable and may be deducted from the refund.
- If you believe a return is due to our error (e.g., wrong item shipped, defective item on arrival), contact us at info@celestialdiamond.co before returning the item. If we determine the issue is on our end, we may cover return shipping or provide an alternate remedy, subject to applicable law.
Non-returnable / non-refundable items
To the extent permitted by law, the following are non-returnable and non-refundable:
- Sale items
- Gift cards
- Delivery/shipping fees
- Custom/personalized items
Earrings / hygiene notice
For hygiene and safety reasons, certain items—including earrings and other pierced jewelry—may be non-returnable unless they are defective or returned in unopened/unused condition to the extent permitted by law.
No restocking fee
We do not charge a restocking fee.